Confirm Delivery

Checking Your Parcel

When your order arrives, please check it before signing where possible, and unpack it promptly.

What to Check

• The outer packaging is intact and shows no crushing or water damage.
• All items on your order confirmation are present.
• The product itself is undamaged and matches what you ordered.

If Something Is Wrong

Contact support@novusedge.com within 14 days of delivery, including your order number and photographs of the packaging and the item. We will arrange a replacement or a full refund at no cost to you.

Damaged in Transit

If the box is visibly damaged on arrival, note this with the courier if you can, and photograph it before unpacking. This helps us resolve the claim quickly.

Wrong Item Received

If you receive something other than what you ordered, do not use the item. Get in touch and we will send the correct product and arrange collection of the incorrect one.