Track Your Order

Where Is My Order?

Once your order leaves our warehouse you will receive a dispatch confirmation email from support@novusedge.com containing your tracking number and a link to follow the parcel.

How to Track

1. Check your inbox for the dispatch confirmation — remember to look in spam or junk.
2. Open the tracking link in that email, or copy the tracking number.
3. Enter the number on the carrier's website to see the current status.

Delivery Timescales

Standard delivery is free on every order and usually takes 5–7 business days. Tracking information can take up to 48 hours to show its first scan after dispatch.

Haven't Received Tracking?

If it has been more than three working days since you ordered and you have not received a dispatch email, contact us at support@novusedge.com with your order number and we will look into it.

Parcel Marked Delivered but Missing?

Please check with neighbours and any safe place used by the courier first. If it still cannot be found, get in touch within 7 days of the delivery date and we will open an investigation with the carrier.