Frequently Asked Questions

Answers to the questions we are asked most often about shopping at NovusEdge.

Ordering

How do I place an order?

Choose your product, select Buy It Now or Add to Cart, then complete checkout. See our payment methods for accepted options.

Can I change or cancel my order?

Contact us at support@novusedge.com as soon as possible. If the order has not yet been dispatched we can usually amend or cancel it. After dispatch, please use our returns process instead.

Is there a discount for first orders?

Yes — use code AUG26OFF10 for 10% off your first order. It applies automatically at checkout and can be used once per customer.

Delivery

How much is delivery?

Delivery is free on every order, with no minimum spend.

How long does delivery take?

Orders typically arrive within 5–7 business days. You will receive a dispatch email with tracking as soon as your parcel leaves the warehouse.

Do you ship outside the UK?

We currently deliver to addresses within the United Kingdom only.

Returns & Refunds

What is your returns window?

You have 30 days from delivery to request a return, provided the item is unused and in its original packaging. Full details are in our refund policy.

When will I get my refund?

Refunds are issued to your original payment method within 5–10 business days of us receiving and inspecting the returned item.

What if my item arrives damaged?

Email support@novusedge.com within 14 days of delivery and we will arrange a replacement or a full refund at no cost to you.

Products

Are your products genuine?

Yes. See our product authenticity page for how we source stock.

Is there a warranty?

Products are covered by the manufacturer warranty supplied with the item, in addition to your statutory rights under applicable consumer law.