Contact Us

We are happy to help with product questions, order updates, returns or anything else.

How to Reach Us

• Email: support@novusedge.com
• Registered address: 181 Piccadilly, London W1A 1ER, United Kingdom
• Support hours: Monday to Friday, 9:00–18:00 (UK time)

Response Times

We aim to reply to every email within one working day. Messages sent at weekends or on UK bank holidays are answered the next working day.

Before You Write

Many questions are already answered on our FAQ page. If your order has shipped, our order tracking page explains how to follow your parcel.

Order Enquiries

To help us respond faster, please include your order number and the email address used at checkout.